Delete your Finovaa account
You can delete your Finovaa account and all the data in it at any time. There are two ways to do it.
Option 1: in the app (immediate)
- 1Open Finovaa and go to the Settings tab.
- 2Tap your profile at the top to open Edit Profile.
- 3Scroll down and tap Delete Account.
- 4Choose a reason, then enter the code we email you to confirm.
Your account and data are deleted straight away. This can't be undone.
Option 2: request it here (no app needed)
Uninstalled the app or can't sign in? Send a request below. We'll email you to confirm it's really you, then delete your account and data within 30 days of your confirmation. If you only joined the website waitlist, use this form too and we'll remove your email.
You can also email support@finovaa.app from your account's email address with the subject “Delete my account”.
What gets deleted
- Your account, profile and profile photo
- Transactions, wallets, budgets, savings goals and categories you created
- Receipt photos and files attached to transactions
- Coach conversations, coaching history and AI usage records
- Notification settings, history and push tokens
- Streaks, trophies and preferences
- Bug reports, screenshots and feature requests you sent
What we keep, and for how long
A record of the deletion (your account ID, email address, the reason you gave and the date) for 12 months, so we can answer any questions about it. Then it's deleted.
Backups: deleted data may remain in encrypted backups for up to 30 days before being overwritten.
Crash reports and analytics held by our providers expire on their normal schedule.
More detail is in our privacy policy.